When Customers Use Review Sites to Blackmail Chefs
By: Qian Leung posted Jun 16th 2017 04:05PM

The Independent did a story on a restaurant-critic-turned-restaurant-owner who received twenty one-star reviews on TripAdvisor two weeks before she even opened her doors to the public. When she started to get positive reviews from customers, TripAdvisor expressed concern that she might be asking staff to write positive reviews, and froze her rating at three stars. Elsewhere, an Edinburgh restaurant owner says, “We’ve had guests who used a negative review as a threat, demanding a free meal lest we feel the wrath of their keyboard.”
To read the original story, visit http://www.independent.co.uk/life-style/food-and-drink/chefs-tripadvisor-yelp-review-sites-restaurants-one-star-online-miserable-a7725541.html